Privacy Policy

1. Introduction

Dog is Ok ("this Website," "we," or "our") respects and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use this Website (including dogisok.net and all its subdomains) and the various services provided through this Website (including dog breed, training, behavior, health, and care information; dog medication self-check tool; dog disease self-check tool; Dr.Max Pet Doctor AI consultation; and referral registration program, etc.).

This Privacy Policy is intended to provide you with a thorough understanding of how we handle personal information and the rights you have, in accordance with applicable data protection laws and regulations. By accessing or using this Website, you agree to all the terms of this Privacy Policy. If you do not agree with this policy, please do not use this Website or any of our services.

2. Information We Collect

We may collect the following categories of information when you use this Website and our services:

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision and Account Management: Creating and maintaining your account; providing you with various content; as well as medication self-check, disease self-check, and Dr.Max consultation services.
• AI Service Improvement: Using conversation data and pet health information to train and optimize our artificial intelligence models. We may use anonymized aggregated data for analysis.
• Referral Reward Processing: Calculating and distributing free product rewards based on users' referral activity records; preventing fraud and abuse.
• Personalized Experience: Recommending relevant articles, tools, and products based on your browsing history and pet information.
• Communication and Notifications: Sending you service updates, important notices, security alerts, and administrative information related to your account.
• Analysis and Improvement: Analyzing user usage trends; evaluating the effectiveness of website content; improving user experience and performance.
• Security and Compliance: Detecting, investigating, and preventing fraud or illegal activities; complying with legal obligations; and enforcing our Terms of Service.

4. How We Share and Disclose Your Information

We do not sell your personal information. We may only share or disclose your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers (such as website hosting, AI chat platforms, data analytics services, email marketing tools, etc.).
• AI Service Providers: Your consultation content may be transmitted to third-party AI service providers for real-time processing to generate responses.
• Business Transfers: If we are involved in a merger, acquisition, or similar corporate transaction, your personal information may be transferred as part of the transaction assets.
• Legal Requirements: We may disclose your information when we believe disclosure is necessary to comply with legal obligations, government requests, or judicial proceedings.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Your Privacy Rights

Depending on the data protection laws in your jurisdiction (such as GDPR, CCPA), you have the following rights:

• Right of Access: You have the right to request access to the personal information we hold about you.
• Right of Rectification: You have the right to request correction or supplementation of inaccurate information.
• Right of Erasure ("Right to be Forgotten"): Under certain circumstances, you have the right to request that we delete your personal information.
• Right to Restrict Processing: Under certain circumstances, you have the right to request that we restrict how we process your personal information.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to our processing of your personal information based on legitimate interests.
• Right to Withdraw Consent: If our processing is based on your consent, you have the right to withdraw that consent at any time.
• Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing.

How to Exercise Your Rights: Please submit your request through the contact information in Section 13. We will respond within 30 days. You may also apply to cancel your account by contacting customer service through the Website.

6. Cookies and Similar Technologies

7. Data Storage and Transfer

• Storage Location: Your personal information will be stored on secure servers operated by us and our service providers, located within the United States.
• Storage Period: We will only retain your personal information for the period necessary to fulfill the purposes described in this Privacy Policy. When personal information is no longer needed, we will delete or anonymize it within 90 days.
• International Transfers: If you are located in regions with different data protection laws, your information may be transferred to countries with different standards. We will take appropriate safeguards such as standard contractual clauses.

8. Data Security

We are committed to protecting the security of your personal information. We employ commercially reasonable technical, administrative, and physical security measures (including encrypted transmission protocols SSL/TLS, access controls, firewalls, regular security audits, etc.) to protect your information from unauthorized access, use, disclosure, alteration, or destruction.

Please note that despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

9. Third-Party Links

For your convenience, this Website may contain links to third-party websites. When you click these links to leave our Website, the third-party website will apply its own privacy policy, security practices, and terms of service. We do not assume any responsibility for the content or privacy practices of these third-party websites. We recommend that you read their privacy policies before providing personal information.

10. Children's Privacy

This Website is intended for adult users (aged 18 and older). We do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions). If we discover that we have inadvertently collected such information, we will take reasonable steps to delete it from our systems immediately. If you believe we may hold any information from or about children under 13, please notify us through the contact information in Section 13.

11. Additional Terms for Specific Jurisdictions

12. Changes to This Privacy Policy

We may update this Privacy Policy from time time. When we make material changes, we will notify you by email (to the email address specified in your account) or by posting a prominent notice on this Website. You should check this page regularly for any changes. The revised Privacy Policy will take effect upon posting on the Website. Continued use of this Website after the changes take effect constitutes your acceptance of the revised Privacy Policy.